What is the object of the project?
The object of the project’s consists in creating a digital platform for automated Q&A to assist communication for citizens regarding the needs of the ‘Tourism for All 2024’ Programme.
More specifically, the contractor will create an automated Q&A software system (unlimited number and always according to the needs and suggestions of the Contracting Authority), consisting of a digital dialogue program, based on Machine Learning statistical models, and supporting modern Machine Learning and Natural Language Processing algorithms.). Furthermore, through a suitable management environment, the manager will be able to extract chatbot usage statistics via a GUI(chatbot).
Chatbots are creating yet another communication channel between citizens and institutions, in addition to existing traditional channels such as call centres, automated voice portals, websites, ticketing systems, etc. Their main advantage is that they can be quite intelligent, they simulate human conversation, they are already ‘installed’ on user mobile phones as they run on top of existing written communication software (e.g. Facebook, Messenger) they are able to remember data, options and preferences and they will be able to perform monetary transactions in the future. All this is done using a single environment in a natural language, which already exists in user mobile phones. Chatbots can function as an alternative means of service to citizens and people in general carrying transactions with an organisation.
