Brief description of the program entitled “Support measures for young people aged eighteen (18) and nineteen (19)” (“Youth Pass”)
The object of the “YOUTH PASS” project is to provide financial assistance, derived from the state budget, to young people aged eighteen (18) and nineteen (19), in the form of a digital debit card, for making purchases or receiving services from businesses that are active in the fields of culture, tourism and transport. This financial assistance amounts to one hundred and fifty (150) euro and it shall be provided from the year 2023 onwards, as set out in Article 47(1) of Law 5045/2023. 5045/2023.
The beneficiaries of the financial assistance are any natural persons who are tax residents of Greece and who turned eighteen (18) or nineteen (19) years old within the year preceding their application, but who have not yet turned twenty (20) years old or older within the year preceding the application.
The financial assistance is credited to the beneficiary by Information Society S.A. (IS S.A.), using a special app of the Single Digital Portal of the Public Administration created by IS S.A., to a digital debit card issued specifically for this purpose by a credit or financial institution, within the meaning of Article 3(2) and (3) of Law 4557/2018 (Α 139).
What is the object of the project?
The project’s object is to create a digital platform for automated Q&A, in order to assist communication for citizens regarding the needs of the action entitled “Support measures for young people aged eighteen (18) and nineteen (19)” (“Youth Pass”).
Specifically, the contractor will create an automated Q&A software system (unlimited number and always according to the needs and suggestions of the Contracting Authority), consisting of a digital dialogue program, based on Machine Learning statistical models, and supporting modern Machine Learning and Natural Language Processing algorithms. Furthermore, through a suitable management environment, the manager will be able to extract usage statistics for the digital assistant (chatbot) via a GUI.
Chatbots create yet another communication channel between citizens and Agencies, in addition to the existing traditional channels, such as the call centre, automated voice portals, websites, ticketing systems, etc. Their main advantage is that they can be quite smart, they can simulate human conversation, they are already “installed” on the users’ mobile phones as they run on top of existing texting software such as Facebook or Messenger, they can “remember” data, selections and preferences, and they will be able to carry out monetary transactions in the future. All using a single environment in a natural language, which already exists in users’ mobile phones. Chatbots can function as an alternative means for the provision of services to citizens and anyone interacting with an Organisation in general.
